🎉 20% OFF Sitewide Sale! Coupon code: HELLO2026
Refund policy
Return & Refund Policy
At Courtney’s Print Shop, most of our products are custom-made specifically for each customer. Because of this, we do not accept returns or exchanges.
Please read the policy below carefully before placing your order.
📦 Damaged or Defective Items
If your order arrives damaged during shipping or with a printing defect, we will make it right.
What to do if your item arrives damaged or misprinted:
-
Send us a message under "Contact Us" with your order number.
-
We will respond back and request photos of:
-
The damaged item
-
The packaging (box/tube and any visible damage)
-
-
Contact us directly within 48 hours of delivery
Once reviewed, we will offer a replacement or refund, depending on the situation.
⚠️ What Is Not Considered Damage
The following are not eligible for refunds or replacements:
-
Errors caused by incorrect information provided by the customer
(misspellings, wrong sizes, incorrect addresses, etc.) -
Minor color variations due to screen/display differences
-
Installation errors or improper application
-
Normal wear and tear
📬 Shipping Issues
We are not responsible for delays caused by the carrier, weather, or incorrect shipping information provided at checkout. Please double-check your address before submitting your order.